Refund Policy
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Phroxxenxloeu.
1. Return Eligibility
To be eligible for a return, your item must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Returned within 30 days of delivery
- Accompanied by proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products without original packaging
- Products damaged due to misuse or negligence
- Products returned after 30 days from delivery
3. Return Process
To initiate a return, please follow these steps:
- Contact us at info@phroxxenxloeu.world or contact@phroxxenxloeu.world within 30 days of receiving your order
- Provide your order number and reason for return
- We will provide you with return instructions and a return authorization number
- Package the item securely in its original packaging
- Ship the item to the address provided in the return instructions
4. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within 10-14 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).
If you receive a refund, the cost of original shipping will not be included in the refund amount unless the return is due to our error.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at support@phroxxenxloeu.world or help@phroxxenxloeu.world. We will arrange for a replacement or full refund, including return shipping costs.
7. Wrong Item Received
If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you and cover all associated shipping costs.
8. Late or Missing Refunds
If you haven't received your refund yet, please check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at info@phroxxenxloeu.world.
9. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to arrange a return and new order.
10. Consumer Rights
This policy does not affect your statutory rights as a consumer under Australian Consumer Law. If you believe a product is faulty or not as described, you may be entitled to a repair, replacement, or refund.
11. Geographic Scope
This refund policy applies to orders placed through our website. Return shipping requirements and timelines may vary depending on your location.
Australia: Standard return policy applies as described above.
International Orders: Return shipping costs and procedures may differ for international orders. Please contact us for specific return instructions for your location.
We reserve the right to refuse returns from jurisdictions where our products cannot be legally sold or where return procedures conflict with local regulations.
12. Contact Information
For questions about returns or refunds, please contact us:
Phroxxenxloeu
250 Kelvin Grove Rd
Kelvin Grove QLD 4059
Australia
Email: info@phroxxenxloeu.world
Email: contact@phroxxenxloeu.world
Email: support@phroxxenxloeu.world
Email: help@phroxxenxloeu.world